Customer desk

How this portal works

Five steps, from your first enquiry to your report.

1. Send an enquiry

Choose Send a new enquiry. Choose the type of testing, describe your unit and pick the tests you need. DSRI reviews your request and sends you a quotation.

2. Accept a quotation

When a quotation is ready, we email you and it shows under Waiting for you on your Enquiries and jobs page. Open it, download the quotation (PDF) and check it. Then accept it, ask for a change, or decline. You can also use the link in the email; it needs no login. Your TRF number comes when you accept the quotation: we e-mail it to you, and you send the unit to the lab quoting it.

3. Follow your job

Your Enquiries and jobs page shows where each job stands, and the page of a job lists the updates DSRI posts. When your unit is on its way, press Tell DSRI your unit is on its way on the job's page.

4. Download your report

When the test report is issued, the job's page shows Download Test Report. A report shared for your review is marked draft for review; it is not the issued report. The issued report carries a report link (a QR code) with which anyone can check that it is genuine. Your tax invoice appears on the same page.

5. Contact the laboratory

Write to info@dsri.in or call +91 40 2715 5843. Please quote the enquiry reference or Control No. shown at the top of your job's page.

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